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Last updated: 28 September 2026
Craigz respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit www.craigz.co.za, contact us, purchase a product or enquire about an experience. We handle personal information in accordance with South Africa’s Protection of Personal Information Act, 2013 (POPIA). South African Government
Craigz is responsible for the personal information described in this policy. For privacy questions or requests, contact us at enquiries@craigz.co.za or 082 711 8585.
Depending on how you use our website, we may collect:
Please avoid sending sensitive personal information through a general enquiry form unless we specifically request it for a necessary purpose.
We use personal information to respond to enquiries, provide information about our products and experiences, process and fulfil orders or bookings, provide customer support, maintain website security, improve the website, and meet applicable legal or accounting obligations.
We will only send promotional emails or other electronic marketing where permitted by law. You can ask us to stop sending marketing messages at any time by contacting us or using an unsubscribe option where one is provided. inforegulator.org.za
Our website may use cookies and similar technologies to make it work properly, remember preferences and understand how visitors use it. If we use optional analytics or advertising cookies, the available choices will be explained through the website’s cookie controls where applicable. You can also manage cookies through your browser settings, although disabling some cookies may affect website features.
We may share information with service providers who help us operate the website, process payments, deliver orders, manage bookings, host data or provide customer communications. We share only what is reasonably needed for those services and expect providers to protect the information they handle.
We may also disclose information where required by law or where necessary to protect our rights or the safety of others. We do not sell your personal information.
Some website or business service providers may process information outside South Africa. Where this happens, we take reasonable steps to ensure the transfer is permitted under POPIA and that appropriate protection applies. justice.gov.za
We keep personal information only for as long as needed for the purpose for which it was collected, to meet legal or accounting requirements, or to resolve a legitimate dispute. We then delete or securely de-identify it where appropriate.
We use reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse or disclosure. No website or electronic transmission can be guaranteed completely secure.
Subject to applicable law, you may ask what personal information we hold about you, request access to it, ask us to correct inaccurate information, object to certain uses, or request deletion where we no longer need to retain it. To make a request, email enquiries@craigz.co.za. We may need to verify your identity before acting on it.
If you are dissatisfied with our response, you may lodge a complaint with the Information Regulator of South Africa. inforegulator.org.za
Our website may link to other websites or social media platforms. Their privacy practices are governed by their own policies, which we encourage you to read.
We may update this Privacy Policy when our website, services or legal obligations change. The latest version will be published on www.craigz.co.za with its updated date.
Craigz
Email: enquiries@craigz.co.za
Phone: 082 711 8585
Before publishing, check that the sections on checkout, analytics, cookies and bookings reflect the features actually enabled on the live site.
